Customer Service

Shipping is free within the United States. We usually ship parcel post or first class mail via the United States Postal Serice (USPS). Shipments are typically mailed within 3 to 5 business days.

All information that we collect is used internally ONLY. We DO NOT sell or distribute your personal information to anyone outside our organization.

Our web site uses a form for customers to request information, products and services. We collect customers' contact information (like their email address) and financial information (like their account or credit card numbers for ordering). Contact information from the form is used to send orders and information about our company to our customers. The customers' contact information is also used to get in touch with customers when necessary. Users may choose not to receive future mailings from us at any time. Financial information that is collected is used to bill the customer for products and services only.

When using our subscription form we ask visitors for contact information (like their email address). We use the contact data from this form to send the user information about our company, if the user chooses to receive it. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings from us.

We periodically run promotions on our site in which we ask visitors for contact information (like their email address). We use the contact data from our contests to send users information about our company, if the user chooses to receive it. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings from us.

The personal information you provide—including your credit card information—to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

If you are not completely satisfied with any purchase from ECHO, you are entitled to receive a replacement or refund. Simply call 408-297-3246 within 30 days of receipt so we can arrange an exchange, refund or credit to your satisfaction.

Click on any item you'd like to buy. You can click on an item's picture or descriptive link. You'll be taken to that item's product page. On the product page, you'll see a detailed description of that item.

Click Add to Cart to add that item to your Cart. To view the contents of your cart at any time, click on the "My Cart" link at the top of the page. When you're ready to check out, just click Checkout. You'll see the items you've added to your cart along with the total price and the amount you save by shopping with ECHO.

Click Checkout when you're ready to place your order, and you'll be prompted to provide your customer information.

ECHO accepts Visa and MasterCard credit cards. While placing your order, select Credit Card as the method of payment on the Payment Information page, and you will be prompted to enter your credit card number, security code, expiration date and your name as it appears on the credit card. All charges to your credit card will appear under the name of ECHO on your credit card statement.

Each time you make a purchase at ECHO, your "My Account" is automatically updated with the billing, shipping, and payment information you provided on your last order. To change your information at any time, follow these easy steps:

1. Click on the My Account link at the top right of any page, if you are not logged in you will be asked to log in with your email address and password.

2. Once in the "My Account" page, click My Profile to see your current information.

3. Enter your new information. Click on the Update button.